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(native Vietnamese) Customer Support Consultant, chats/emails (Remote)

Posted about 1 month agoViewed

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💎 Seniority level: Junior, 6 months

📍 Location: Indonesia, Indonesia time

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Vietnamese, English

⏳ Experience: 6 months

🪄 Skills: Communication SkillsAnalytical SkillsTroubleshootingCRMCustomer supportEnglish communication

Requirements:
  • Native Vietnamese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies
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