Operational Excellence Coach-Bilingual

Fluent in both English and Spanish Senior Operations Leadership experience in manufacturing environments Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager Practice using Overall Equipment Effectiveness (OEE) and its components Ability to plan, organize, and function effectively in a dynamic environment Ability to develop/maintain strong relationships with clients and internal teams Excellent interpersonal and organizational skills Strong written and verbal communication skills Sound judgment and excellent assessment skills Ability to manage time effectively and to work in a high-paced, high-growth environment Ability to prioritize tasks within active projects Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook) Tech-friendly and comfortable communicating technical requirements Able to learn software required to perform successfully BA or BS in relevant fields (Engineering, Manufacturing, etc.) 2 years in a similar position (desired, not required)

Oversees and coaches 5-7 customers at a time Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings Tracks performance data and customer uplifts throughout the deployment Leads process improvement and kaizen activities for customers Openly shares feedback with frontline teams and leadership Facilitates remote weekly customer progress meetings Identifies miracle stories and results to guide celebrations Manages project schedules with customers Provides Success Assessments upon project completion Delivers executive overviews and provides information on Redzone programs Troubleshoots customer technical issues as needed Supports customer identification of next steps in their Redzone journey