Apply📍 Tri-State Area
💸 20.0 - 23.0 USD per hour
🔍 Mental Health Services
- Must be fully Bilingual in English and Spanish.
- Must have 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health office.
- High School Diploma or equivalent is required.
- Must be proficient in MS Office (Outlook, Word, and Excel).
- Must have the ability to learn new software.
- Possesses the personality and demeanor to work with difficult clients.
- Must be detail-oriented and have the ability to multi-task.
- Must be a team player and thrive under pressure in an outpatient client environment.
- Answer all inbound calls with professionalism and customer service framework communication.
- Follow up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed.
- Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls.
- Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance.
- Identify and escalate emergency distress and/or client safety concerns calls.
- Document and complete Call Center Form for data call logs.
- Fulfill surveys/reports issued by Call Center Supervisor as needed.
- Complete Call Center task assignments provided by management team.
- Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals.
- Maintain confidentiality and always comply with HIPAA regulations.
Customer serviceMicrosoft OfficeMultitaskingFluency in EnglishData entry
Posted 14 days ago
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