Call Center Representative, Nexa Healthcare

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Requirements:

• Available to work some overnight, weekend, holiday and/or split shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency skills, and ability to navigate multiple systems and monitors
• Ability to read, write and speak English fluently
• Ability to handle a high-volume of callers
• Quiet work from home environment
• Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
• High Speed Internet (at least 10Mb upload and at least 50Mb download)
• Capability to directly connect into your router/model with an ethernet cable (ethernet cable will be provided)
• 2+ years of experience in a customer service role within the healthcare industry (Preferred)
• 1+ years in health insurance call center (Preferred)

Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion where appropriate
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally