Billing Specialist

View full description

Requirements:

• A passion for helping Bitwarden users.
• Strong empathy and ability to advocate for others.
• Experience in customer service and billing communication.
• Understanding of confidential, billing, and accounting information.
• Superb organization, attention to detail, and time management skills.
• Excellent written and verbal communication skills.
• Creative problem-solving skills and good judgment.
• Experience multitasking in a fast-paced environment.
• Working knowledge of Google G Suite and/or Microsoft Office.
• Experience with cloud or web-based applications.
• Experience working with Stripe is a plus.
• Experience in retail or fast-paced customer facing environments is a plus.

Responsibilities:

• Manage customer accounts and generate invoices.
• Collect payments and update accounts to reflect changes.
• Answer customer questions regarding billing and account status.
• Identify and resolve billing errors or issues accurately.
• Review Purchase Orders for accuracy and adherence to guidelines.
• Generate new order and renewal invoices ensuring correct calculations.
• Setup and maintain customer accounts in the billing system.
• Assist with accounting duties and participate in departmental projects.