Billing Specialist

Posted about 2 months agoViewed

📍 Location: United States, Eastern Time Zone, NOT STATED

💸 Salary: 60000.0 - 80000.0 USD per year

🔍 Industry: Identity security

🏢 Company: Bitwarden👥 101-250💰 $100,000,000 Series B over 2 years agoPrivacy Cyber Security Enterprise Software Identity Management Software

🗣️ Languages: English

🪄 Skills: Customer serviceMicrosoft OfficeAccountingAttention to detailOrganizational skillsTime ManagementWritten communicationEmpathy

Requirements:

A passion for helping Bitwarden users.
Strong empathy and ability to advocate for others.
Experience in customer service and billing communication.
Understanding of confidential, billing, and accounting information.
Superb organization, attention to detail, and time management skills.
Excellent written and verbal communication skills.
Creative problem-solving skills and good judgment.
Experience multitasking in a fast-paced environment.
Working knowledge of Google G Suite and/or Microsoft Office.
Experience with cloud or web-based applications.
Experience working with Stripe is a plus.
Experience in retail or fast-paced customer facing environments is a plus.

Responsibilities:

Manage customer accounts and generate invoices.
Collect payments and update accounts to reflect changes.
Answer customer questions regarding billing and account status.
Identify and resolve billing errors or issues accurately.
Review Purchase Orders for accuracy and adherence to guidelines.
Generate new order and renewal invoices ensuring correct calculations.
Setup and maintain customer accounts in the billing system.
Assist with accounting duties and participate in departmental projects.

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