Enterprise Customer Success Manager

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Requirements:

• 3+ years of experience in customer success or account management within B2B SaaS or translation.
• Deep understanding of Smartcat's product vision and platform functionality.
• Strong data analysis skills to demonstrate value to customers.
• High commitment to customer success and satisfaction.
• Excellent English communication skills, with knowledge of other European languages being a plus.

Responsibilities:

• Ensure customers unlock the full potential of Smartcat's platform.
• Establish trusted relationships with clients to grow their usage.
• Engage newly registered users through onboarding and regular meetings.
• Achieve quarterly objectives from assigned customers and look for expansion opportunities.