Data Reporting Specialist
Company:transcosmos (TCIS)
Location:Poland
Languages:English, Polish
Seniority level:Previous experience in a similar role or equivalent
Experience:Previous experience in a similar role or equivalent
Skills:
Business IntelligenceData AnalysisMicrosoft ExcelMicrosoft OfficeData visualizationReporting
Requirements:
- At least a high school diploma or equivalent.
- Previous experience in a similar role or equivalent is required.
- Experience in customer service management within a multinational corporate environment.
- Proficiency in MS Office and Google applications.
- Background in Business Intelligence and/or Reporting is an advantage.
- Excellent written and verbal communication skills.
- Ability to make decisions and demonstrate ownership and accountability.
- Flexibility, adaptability, and ability to meet tight deadlines.
- Creativity in problem-solving.
- Capability to build effective working relationships at all levels.
- Positive and enthusiastic work attitude.
- Willingness to learn new skills and grow within the company.
Responsibilities:
- Gather and analyze data related to case monitoring, contact analysis, and customer satisfaction.
- Submit trend analysis reports and recommendations to relevant departments.
- Interpret results of trends and patterns in data.
- Maintain historical performance data and create reports.
- Collaborate with QA specialists to enhance report quality.
- Establish new data gathering and analysis techniques.
- Create procedural documents as necessary.
