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Customer Support Associate

Posted 6 months agoViewed

View full description

💎 Seniority level: Entry, 1+ years

📍 Location: United States

🔍 Industry: Digital health

🏢 Company: Blueprint👥 1-10Business DevelopmentFitnessWellnessHealth Care

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Customer support

Requirements:
  • Excellent customer-facing communication skills.
  • A track record of great customer service.
  • A positive attitude, even when things get tough.
  • A willingness to go above and beyond to deliver an amazing customer experience.
  • 1+ years experience in a customer support or related role.
  • Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout).
  • Experience working with mental health providers and/or a clinical background is a plus.
Responsibilities:
  • Respond to customer questions and support inquiries via email and chat.
  • Communicate with customers about support ticket status, timelines, and final resolution.
  • Manage support tickets based on urgency and customer needs.
  • Troubleshoot & reproduce reported and/or known issues.
  • Help to create and maintain content and documentation in Blueprint's online help center.
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