Warranty Administrator
W
WarrCloudWarranty Processing
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- JiraDocumentationCommunication SkillsAnalytical SkillsAttention to detailTime ManagementCompliance
Requirements
- Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or a warranty processing company.
- Excellent attention to detail and analytical skills.
- Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software.
- Comfortable with learning new technology quickly and embracing change.
- Exceptional organizational and time management skills.
- Self-motivated and proactive, able to work independently from home and collaborate effectively in a remote team.
- Effective communication skills, both verbal and written.
- Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.
Responsibilities
- Review and analyze submitted claims, especially complex ones, to identify additional revenue opportunities.
- Determine and obtain necessary information from customers and dealerships to maximize claim payments.
- Utilize proprietary software to accurately and efficiently review, validate, and process warranty claims.
- Conduct thorough analysis of warranty claims, including labor operations and warranty terms.
- Communicate with customers and stakeholders to gather information and resolve claim issues.
- Document all warranty claim activities and ensure compliance with policies.
- Ensure accuracy and make corrections to warranty claims.
- Maintain and reconcile customer's warranty receivables schedule with OEMs.
- Collaborate with cross-functional teams to address warranty claim trends and improve processes.
- Provide timely and professional responses to customer inquiries.
- Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations.
- Maintain training and certifications.
- Assist in the development of training materials for warranty claim processing procedures.
- Contribute to the team by participating in meetings and sharing best practices.
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