Warranty Administrator

Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company. Excellent attention to detail and analytical skills. Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software. Comfortable with learning new technology quickly and embracing change. Exceptional organizational and time management skills. Self-motivated and proactive. Ability to work independently from home and collaborate effectively in a remote team environment. Effective communication skills, both verbal and written. Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.

Review and analyze submitted claims for additional revenue opportunities. Determine and obtain necessary information from the customer for maximum payment. Utilize proprietary software to review, validate, and process warranty claims. Conduct thorough analysis of claims, including labor operations and warranty terms. Communicate with customers and stakeholders to gather information and resolve issues. Document all warranty claim activities, ensuring compliance. Ensure accuracy and make corrections to warranty claims. Maintain and reconcile customer's warranty receivables schedule. Collaborate with cross-functional teams for process improvements. Provide timely responses to customer inquiries regarding claim status. Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations. Maintain training and certification(s). Assist in development and implementation of training materials. Participate in team meetings and support colleagues.