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(native Japanese) Customer Support Consultant, emails/chats (Remote)

Posted 4 months agoViewed

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💎 Seniority level: Entry, At least 6 months

📍 Location: Taiwan

🔍 Industry: SaaS, Software, Hardware solutions

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Native Japanese, English

⏳ Experience: At least 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationResearch skillsEnglish communicationPositive attitude

Requirements:
  • Native Japanese and English communication skills.
  • At least 6 months experience in a customer support role.
  • Strong analytical and research skills.
  • Positive and responsible attitude.
  • Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities:
  • Provide exceptional customer support via chats and emails.
  • Build positive and long-lasting relationships with customers.
  • Meet team KPIs.
  • Stay updated with cutting-edge technology.
  • Work securely with customers’ sensitive information.
  • Apply the latest customer happiness practices.
  • Maintain working knowledge of client’s products and services.
  • Communicate with developers and other IT departments.
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