Apply📍 United States
🧭 Full-Time
🔍 Education or EdTech
🏢 Company: MasteryPrep
- 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company.
- Experience in Education or EdTech is preferred.
- Proven success in exceeding expansion and retention targets.
- Strong leadership ability to build and manage high-performing teams.
- Experience with negotiating diverse customer accounts, from SMB to enterprise.
- Ability to develop strategic plans and optimize processes for scalability.
- Empathy for customers combined with a passion for revenue growth.
- Excellent collaboration skills with cross-functional teams.
- Highly organized with strong written and verbal communication abilities.
- Detail-oriented, adaptable, and capable of prioritizing in a dynamic environment.
- Willingness to travel strategically for high-stakes meetings as needed.
- A valid U.S. driver's license.
- Lead the Account Management team with a focus on customer success and growth.
- Develop and execute proactive customer retention and expansion strategies.
- Analyze customer experience and health metrics to identify trends.
- Educate and influence peers on successful strategies.
- Contribute to new product development based on customer needs.
- Maximize Account Management tools' effectiveness.
- Act as an escalation point for complex negotiations.
- Promote a positive and inclusive corporate culture.
LeadershipPeople ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationNegotiation
Posted 2024-11-07
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