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Enterprise Customer Success Manager

Posted 2 months agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: 30+ countries

🔍 Industry: Multilingual content, translation technology

🗣️ Languages: English, other European languages a plus

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCustomer SuccessSaaS

Requirements:
  • 3+ years of experience in customer success or account management within B2B SaaS or translation.
  • Ability to understand and communicate Smartcat's product vision and functionalities.
  • Strong data analysis skills to uncover and demonstrate customer value.
  • Integrity, commitment, and a strong sense of ownership.
  • Passion for customer satisfaction with an aggressive growth mindset.
  • Open to feedback and alternative ideas.
  • Excellent written and spoken English; knowledge of other European languages is a plus.
  • Comfortable in a cross-functional startup environment.
  • Commitment to evidence- and data-informed decision-making.
  • Ability to work with remote teams across time zones.
  • High tolerance for cultural differences.
Responsibilities:
  • Act as a trusted advisor to clients, guiding them on using Smartcat's platform.
  • Build relationships and enhance customer engagement through onboarding and meetings.
  • Achieve quarterly utilization growth from assigned customers.
  • Identify growth opportunities within existing accounts.
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