Technical Implementation Manager

Excellent command of English; French would be a plus. Bachelor's degree in Computer Science. Experience with web development, data management, and debugging is an advantage. Solid understanding of technical troubleshooting, particularly in L2 and L3 support. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams, including developers. Eagerness to learn and contribute to process automation and software improvement.

Assist with L2 technical support tasks, gaining a solid understanding of the product and its features. Collaborate with the development team to help resolve more complex issues (L3) for users. Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests. Stay informed about the product to answer customer questions accurately and suggest improvements based on customer feedback. Document special customer setups to assist with bug resolution and contribute to ongoing product updates.