Technical Product Manager, Member Care

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Requirements:

• 5+ years' experience in product management, project management, or trust & safety roles focused on safety features and user protection.
• Deep understanding of trust, safety, and moderation systems in social, dating, or community-based platforms.
• Proven track record of building user moderation systems.
• Experience working with cross-functional teams to deliver safety solutions.
• Strong knowledge of regulatory requirements like GDPR and CCPA.
• Ability to manage integrations with third-party safety tools and AI systems.
• Exceptional problem-solving and analytical skills.
• Experience in agile and hybrid development environments.

Responsibilities:

• Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity.
• Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours.
• Oversee the integration of third-party tools and ensure seamless operation of automated safety processes in the platform.
• Develop clear product roadmaps and prioritise features to address current and emerging safety issues.
• Partner with legal and compliance teams to ensure regulatory standards are met and protect member data privacy.
• Manage risks and anticipate bottlenecks in the trust and safety development pipeline.
• Define success metrics for initiatives and make data-driven decisions to improve safety outcomes.
• Regularly communicate updates and performance metrics to stakeholders.