Work From Home Customer Service Professional
USFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Previous experience in a customer support role
- Required Skills
- Communication SkillsMultitaskingEmpathyActive listeningCustomer support
Requirements
- Previous experience in a customer support role.
- Proven track record of over-achievement on quotas.
- Strong phone and verbal communication skills, plus active listening skills.
- Comfortability with CRM systems and best practices.
- Empathetic customer focus, flexibility to manage many different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma or equivalent.
Responsibilities
- Manage large amounts of inbound and outbound calls with efficiency and courtesy.
- Follow conversation prompts and scripts when handling different topics.
- Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile when you can.
- Keep accessible, comprehensive records of all conversations in our call center database.
- Attend educational seminars to improve knowledge and performance level.
- Meet or exceed personal/team qualitative and quantitative targets.
View Full Description & ApplyYou'll be redirected to the employer's site
