- Manage large amounts of inbound and outbound calls with efficiency and courtesy.
- Follow conversation prompts and scripts when handling different topics.
- Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile when you can.
- Keep accessible, comprehensive records of all conversations in our call center database.
- Attend educational seminars to improve knowledge and performance level.
- Meet or exceed personal/team qualitative and quantitative targets.
Communication SkillsMultitaskingEmpathy+2 more