Full-stack Customer Engineer

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Requirements:

• Strong passion to serve customers.
• Passion for solving real-world problems through technology and creativity.
• Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations.
• Extensive experience in any programming language and systematic debugging.
• Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability.
• Be open to communicate in both English and Japanese.
• Japanese proficiency at the N2 level.

Responsibilities:

• Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team.
• Investigate the mechanism and cause of customer-reported issues.
• Develop solutions and workarounds for the technical challenges that customers are facing.
• Collaborate with engineering teams to tackle the most complex issues.
• Contribute to our codebase to instantly enhance our offerings.
• Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues.
• Represent our customers and partners by advocating the voice of customers and sponsoring feature requests.
• Oversee incident processes and coordinate incident response.
• Be open to communicate with our customers directly.