- Manage the successful execution of large-scale pilot launches and ongoing client relationships.
- Liaise with cross-functional teams including Sales, Field Engineering, Support, Product, and R&D.
- Serve as the main point of contact and escalation point for external corporate clients.
- Represent the company in internal and external meetings.
- Lead, mentor, and motivate a remote customer success team.
- Identify organizational learning opportunities and contribute to process improvement initiatives.
- Build lasting professional relationships with customers to support project execution and business expansion.
Project ManagementStakeholder managementCustomer Success+1 more