- Support the end-to-end onboarding of new customers from handoff to go-live
- Assist in building and tracking implementation plans, timelines, and milestones
- Coordinate with customer stakeholders in AP, Finance, and IT to support integrations
- Deliver or assist with system training for administrators and end users
- Serve as a day-to-day contact for assigned customers post-implementation
- Monitor customer adoption, usage, and overall satisfaction
- Identify opportunities for additional usage or features and partner with Sales as needed
- Contribute to onboarding documentation, training materials, and internal playbooks
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