- Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform
- Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met
- Resolve customer escalations by coordinating with internal teams and vendors
- Conduct root cause analysis and deliver timely solutions
- Drive process improvements by reviewing operational activities and implementing corrective actions
- Advise customers on optimizing their product catalogs, inventory levels, and processes
- Analyze operational data to inform purchasing strategies, inventory management, and vendor performance
Data AnalysisJiraOperations Management+3 more