Diagnose and resolve technical failures blocking customer deployments.
Act as the technical escalation point for Technical Account Managers and Customer Success Engineers.
Ship production Golang code to resolve root causes uncovered during deployment debugging.
Build proof-of-concept environments and runbooks for new product surfaces using Bash and Terraform.
Set day-to-day priorities and assignments for deployment ops engineers.
Carry a formal on-call rotation with defined SLAs.
Maintain high levels of customer experience during challenging implementations.
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About Smallstep
Smallstep pioneers a new approach to infrastructure security, making code identity-aware. We empower DevSecOps teams to secure connected applications across diverse environments. Our open-source toolkit transforms security best practices into actionable tools. This allows developers and operators to safeguard infrastructure in clouds, containers, serverless setups, and on devices. You will build solutions that make identity the new perimeter for 78% of Fortune 100 companies.
How We Work
Smallstep operates as an internationally distributed, remote-first company. We champion reasonable, flexible hours and embrace asynchronous work to accomplish our goals. Our team members are trusted to work independently, taking ownership of their tasks. We also encourage asking for help when challenges arise. Security is a fundamental responsibility, meaning all employees adhere to strict policies and participate in ongoing training. We foster a collaborative, self-aware, and results-driven environment. You will make impactful contributions and help others do the same.
Why Join Us
Drive the paradigm shift from network perimeter security to identity-based security.
Contribute to open-source software and engage with thriving developer communities.
Work independently and autonomously while making significant contributions to a tight-knit team.
Be part of a fast-growing startup, backed by $26 million in funding.
Experience an inclusive culture where diverse perspectives are genuinely valued.
Benefits & Perks
Competitive salary ranging from $50,000 - $250,000 USD based on role and experience.
Excellent benefits package designed to support your well-being.