- Own the daily rhythm of clinical and care operations including monitoring queues, appointment flow, and patient touchpoints.
- Act as an escalation point for daily operational questions and unblock issues in real-time.
- Lead operational projects end-to-end from scoping and planning to execution and impact measurement.
- Design and implement new workflows, tooling, and process improvements in partnership with clinical, product, and growth teams.
- Manage and develop the offshore care operations team, including scheduling, capacity planning, and performance management.
- Document and maintain SOPs and lead continuous-improvement efforts.
Project ManagementData AnalysisPeople Management+2 more