- Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities.
- Build expertise in the OneReach.ai Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code).
- Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders.
- Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams.
- Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery.
- Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables.
- Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings.
- Represent the company during onsite customer and partner meetings.
Stakeholder management