- Lead planning and delivery of multiple concurrent projects, aligning work with customer goals and organizational priorities.
- Build expertise in OneReach.ai Communication Studio and related Voice, SMS, NLU, and low-code/no-code technologies.
- Develop and maintain account roadmaps and report progress to stakeholders.
- Gather, validate, and communicate technical and business requirements to implementation teams.
- Manage interdependencies, risks, scope, and resources across teams.
- Coordinate priorities, timelines, and deliverables with delivery, product, and growth teams.
- Serve as the primary client contact for design sessions, progress reviews, and key decision meetings.
- Represent the company at onsite customer and partner meetings.
Risk ManagementStakeholder management