Senior Technical Project Manager
O
OneReach.aiAI automation
Workplace: Remote; Location: Toronto; Secondary Locations: Montreal, CanadaContractSenior
Salary not disclosed
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Job Details
- Languages
- Fluent business English.
- Experience
- 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment.
- Required Skills
- Stakeholder managementRisk Management
Requirements
- Have 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment.
- Hold a bachelor’s degree in a technical field such as Computer Science or Engineering, or have equivalent hands-on experience.
- Demonstrate experience working directly with clients or enterprise stakeholders while balancing delivery execution and relationship management.
- Have strong documentation and organizational skills.
- Have experience producing structured program artifacts such as status reports, risk logs, and delivery dashboards.
- Understand software development lifecycles, system integrations, and automation architectures.
- Be able to translate operational or customer requirements into actionable technical plans.
- Have communication, presentation, and stakeholder management skills to explain complex technical concepts to non-technical audiences.
- Be fluent in business English.
Responsibilities
- Lead planning and delivery of multiple concurrent projects, aligning work with customer goals and organizational priorities.
- Build expertise in OneReach.ai Communication Studio and related Voice, SMS, NLU, and low-code/no-code technologies.
- Develop and maintain account roadmaps and report progress to stakeholders.
- Gather, validate, and communicate technical and business requirements to implementation teams.
- Manage interdependencies, risks, scope, and resources across teams.
- Coordinate priorities, timelines, and deliverables with delivery, product, and growth teams.
- Serve as the primary client contact for design sessions, progress reviews, and key decision meetings.
- Represent the company at onsite customer and partner meetings.
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