- Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
- Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
- Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
- Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
- Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
- Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.
Data AnalysisMicrosoft ExcelCustomer service+2 more