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🔍 Customer Service
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or customer support roles.
- Strong verbal and written communication skills.
- Ability to empathize with customers and understand their needs.
- Proficiency with CRM software and Microsoft Office Suite.
- Excellent problem-solving abilities and conflict resolution skills.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Willingness to learn about our products and industry.
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide comprehensive product and service information to clients.
- Resolve customer issues efficiently and escalate concerns when necessary.
- Conduct follow-up communications to ensure customer satisfaction.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with team members to continuously improve customer experience.
- Identify opportunities to enhance customer engagement and retention.
Communication SkillsCustomer serviceOrganizational skillsWritten communicationMicrosoft Office SuiteInterpersonal skillsProblem-solving skillsEmpathyVerbal communicationActive listeningCRMCustomer support
Posted 3 days ago
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