Customer Success Specialist/Customer Support Specialist- USA BASED REMOTE JOB

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Requirements:

• High school diploma or equivalent; associate degree preferred.
• Proven experience in customer service or customer support roles.
• Strong verbal and written communication skills.
• Ability to empathize with customers and understand their needs.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent problem-solving abilities and conflict resolution skills.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Willingness to learn about our products and industry.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide comprehensive product and service information to clients.
• Resolve customer issues efficiently and escalate concerns when necessary.
• Conduct follow-up communications to ensure customer satisfaction.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with team members to continuously improve customer experience.
• Identify opportunities to enhance customer engagement and retention.