- Own CS operations end to end: account health monitoring, renewal and expansion workflows, and lifecycle process design.
- Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, and onboarding risk detection.
- Build and maintain analytics and reporting infrastructure for CS and SD&D leadership.
- Serve as Salesforce system administrator for CS and SD&D.
- Automate manual reporting, data cleanup, and recurring administrative tasks.
- Partner with CS and SD&D leadership to identify gaps and drive improvements.
- Manage RevOps projects and serve as primary contact for CS and SD&D stakeholders.