Wing

πŸ‘₯ 251-500Delivery ServiceDeliveryDronesMachinery ManufacturingπŸ’Ό Private Company
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Wing revolutionizes last-mile delivery with its fleet of custom-designed, highly automated delivery drones. We're a leader in the rapidly expanding drone delivery industry, offering a safe, fast, and sustainable solution that addresses the inefficiencies and environmental impact of traditional delivery methods. Our technology seamlessly integrates into existing logistics networks, providing a scalable solution for businesses of all sizes. We operate on three continents and are consistently expanding our reach. Our engineering teams leverage advanced technologies, including a sophisticated UAS Traffic Management system (UTM) for efficient route planning and obstacle avoidance, ensuring safe and reliable deliveries. We prioritize a collaborative and innovative engineering culture that fosters rapid development and iteration of our systems. Our tech stack includes a combination of software, hardware, and embedded systems. Rigorous testing, including over 70,000 test flights, underpins our commitment to safety and reliability. As part of Alphabet Inc., Wing benefits from a strong financial foundation and access to cutting-edge resources. We value diversity and inclusion and strive to create a supportive environment where everyone can contribute their unique talents. Our team comprises diverse backgrounds and experiences, working together to transform the delivery industry. We're experiencing rapid growth, continuously expanding our operations and services, while building a future where drone delivery is the preferred method for goods transportation globally. Our team is at the forefront of innovation, constantly pushing boundaries and shaping the future of logistics. Join Wing and be a part of something extraordinary.

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πŸ“ USA

🧭 Full-Time

πŸ’Έ 100000.0 - 157000.0 USD per year

  • 3+ years of scaling support operations
  • Experience using support applications and tools (e.g. Salesforce, Google Suites, etc.)
  • Direct experience in managing teams and contractors
  • Demonstrated success leading teams with execution and implementation
  • Direct experience supporting external relationships with Fortune 500 companies and stakeholders
  • Drive process improvement by identifying trends through data analysis and tracking metrics
  • Must have excellent written and verbal communication skills
  • Manage and train all customer service (CX) operations for the Wing marketplace app
  • Triage problems and issues from our customers and work to resolve them with our internal teams and partners
  • Develop customer service support logic and best practices to support our partners
  • Maintain and upkeep Wing’s product catalogs
  • Work with staffing vendors in order to meet teams goals and KPIs
  • Analyze data for support insights and trends and work cross-functionally to implement changes to drive customer satisfaction
  • Own the approval process for existing and future communication with external stakeholders
  • Hold and lead cadenced meetings with the team regarding data quality and integrity

Project ManagementData AnalysisPeople ManagementSalesforceCommunication SkillsCustomer serviceTrainingCross-functional collaborationTeam managementStakeholder managementProcess improvementData analyticsCustomer support

Posted 21 days ago
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