Partner Operations Associate

Posted 24 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: USA

💸 Salary: 100000.0 - 157000.0 USD per year

🏢 Company: Wing👥 251-500 Delivery Service Delivery Drones Machinery Manufacturing

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisPeople ManagementSalesforceCommunication SkillsCustomer serviceTrainingCross-functional collaborationTeam managementStakeholder managementProcess improvementData analyticsCustomer support

Requirements:

3+ years of scaling support operations
Experience using support applications and tools (e.g. Salesforce, Google Suites, etc.)
Direct experience in managing teams and contractors
Demonstrated success leading teams with execution and implementation
Direct experience supporting external relationships with Fortune 500 companies and stakeholders
Drive process improvement by identifying trends through data analysis and tracking metrics
Must have excellent written and verbal communication skills

Responsibilities:

Manage and train all customer service (CX) operations for the Wing marketplace app
Triage problems and issues from our customers and work to resolve them with our internal teams and partners
Develop customer service support logic and best practices to support our partners
Maintain and upkeep Wing’s product catalogs
Work with staffing vendors in order to meet teams goals and KPIs
Analyze data for support insights and trends and work cross-functionally to implement changes to drive customer satisfaction
Own the approval process for existing and future communication with external stakeholders
Hold and lead cadenced meetings with the team regarding data quality and integrity

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