gbs

The mission of Harris Global Business Services (GBS) is to exclusively serve Harris BUs across all verticals as a turn-key Center of Excellence for global offshoring in different countries around the world. GBS offers services to support Harris BUs in recruiting, hiring, onboarding, training and retaining highly qualified employees based on BU requirements. We are currently building new or expanding existing offshore teams in Costa Rica , India and Bolivia . GBS creates a customized recruitment campaign to hire Harris FTEs across the full spectrum of services, including R&D, Customer Support, Professional Services and Sales roles, along with corporate services including Finance, CIT, M&A, HR, Payroll, Compliance and Legal. We are committed to supporting our diverse, highly skilled, multi-national workforce with an outstanding corporate culture and strong engagement initiatives for all employees. GBS was created based on the staff augmentation model developed by Harris Computer in Costa Rica.  Incorporated in October 2020, Harris Adelante Servicios SRL currently supports more than 12 business units with 50 employees working across all vertical markets, including Harris Healthcare, Public Sector, Utilities and Quebec groups.

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📍 Canada

🔍 Utilities

  • 2+ years of progressive project management experience, with a focus on implementing enterprise software solutions for external clients.
  • Strong analytical skills, communication skills, and attention to detail.
  • Well-developed business acumen and experience using software productivity tools.
  • Energetic individual with a propensity for growth and continuous improvement.
  • Ability to maintain a calm demeanor in challenging situations.
  • Develop Expertise: Gain proficiency in our project management tools and standards.
  • Assist Project Manager: Support tasks needed to manage resources, third-party vendors, and client expectations.
  • Implement Practices: Work with the professional services leadership team to track and monitor key project success metrics.
  • Forecast WIP: Weekly forecasting of individual project progress and its impact on the overall PS forecast.
  • Establish Processes: Develop and implement professional services processes within the department.
  • Resource Management: Balance consultants' workloads and fill gaps to keep projects moving forward.
  • Conduct Meetings: Hold weekly meetings with PMs and Managers to discuss projects and resources, and establish and monitor action plans.
  • Clarizen Administration: Add new users, manage licensing, guide users, and handle support issues.
  • Generate Reports: Create reports on project progress, including kickoff, test, go-live, and closing stages.
  • Technical Support: Assist PMs with technical issues related to SharePoint, Teams, Big Time, and Smartsheet.
  • Maintain Smartsheet Project Tracker: Keep the project tracker updated.
  • Documentation Standards: Establish and roll out implementation documentation standards.
  • Manage Projects: Oversee software implementation projects as required.
  • Resource Utilization: Record logged hours for consultants, PMs, and managers, and track overtime.
  • Project Upgrades: Manage a team of support agents handling project upgrades, including time recording, follow-ups, escalations, and scheduling.
  • Sales to PS Transition: Add new projects from sales contracts to Smartsheet, including project details and creating new Teams channels and SharePoint sites.

Project ManagementSharePointProject CoordinationFinancial ManagementResource PlanningCommunication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeAgile methodologiesAttention to detailOrganizational skillsTime ManagementWritten communicationReportingRisk ManagementTeam managementStakeholder managementProcess improvementTechnical supportChange ManagementCustomer SuccessBudget management

Posted 5 days ago
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