Soul Machines Ltd

Soul Machines is a leading innovator in humanizing AI experiences. We leverage our cutting-edge, patented Biological AI technology to transform highly personalized digital connections with a commitment to making AI accessible and ethical for all.

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🔥 Support Agent - Remote
Posted about 2 months ago

📍 Philippines

  • Strong troubleshooting skills across multiple systems and platforms.
  • Technical experience with tools like JavaScript, Python, Stripe, and APIs.
  • Exceptional written communication skills for creating clear and effective support content.
  • A proactive approach to problem-solving, with the ability to independently investigate issues.

  • Handle customer inquiries spanning from basic troubleshooting to complex technical issues.
  • Collaborate with individual users, developers, and enterprise clients to resolve issues and optimize their use of our platforms.
  • Create and maintain tutorials, FAQs, and documentation to empower users and scale support solutions.
  • Dive deep into debugging and troubleshooting using tools like Auth0, Stripe, and our proprietary platforms.
  • Contribute to improving our support workflows and building self-service resources.

PythonJavascriptCommunication SkillsWritten communicationDocumentation

Posted about 2 months ago
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