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🧭 Regular
🔍 Healthcare
- Five plus years of proven experience as a ServiceNow Administrator or in a similar role.
- Strong understanding of ServiceNow platform capabilities and best practices.
- Excellent problem-solving skills and the ability to work collaboratively across teams.
- Familiarity with ITIL or similar frameworks is a plus.
- Strong communication skills, both verbal and written.
- Manage access to the ServiceNow platform and oversee overall platform security.
- Monitor platform performance, including incidents, changes, and requests and reports.
- Complete work assigned including simple configurations, dashboard and report creation, and notification updates.
- Oversee the Managed Service provided and act as Tier II subject matter expert to evaluate and recommend optimal solutions.
- Participate in all sprint-related ceremonies, including Sprint Planning, Sprint Retrospective, and Backlog Review.
- Provide guidance on work prioritization and development/configuration architecture and design feasibility.
- Oversee all platform updates according to a defined release schedule.
- Lead upgrade, patching, and cloning activities for the ServiceNow environment.
- Manage the impact relationship with ServiceNow, ensuring optimal performance and issue resolution.
- Lead the development team, providing support, direction, and feedback on processes and improvements.
- Perform a quarterly evaluation of the platform to assess performance and utilization.
- Conduct licensing reviews and assess utilization metrics.
- Attend daily standups to discuss platform status and ongoing tasks.
- Drive escalations with ServiceNow or appropriate teams, as necessary.
- Oversee knowledge management activities related to the ServiceNow application.
- Create and update existing platform documentation to ensure knowledge retention.
- Drive the team to fix security issues, as applicable.
- Execute compliance-related activities, including updates to Admin SOPs, WI, PPR, DR Attestation, Inspection Readiness, Access Review, BTCARES, and Data Certification.
- Complete access approvals, change approvals, and ETQ approvals.
- Collaborate with leadership on platform strategy and organizational goals.
- Meet with product owners to resolve issues and enhance team relations and cross-collaboration.
- Provide feedback on contingent worker resources and monitor platform health.
- Watch for ServiceNow communications to understand potential impacts to the platform and ensure risks are properly mitigated.
- Serve as an escalation point for unresolved platform issues and propose new standard changes, where feasible.
- Participate and guide CMDB governance activities to ensure data integrity and compliance.
LeadershipProject ManagementSQLCommunication SkillsProblem SolvingComplianceTeamworkChange Management
Posted 1 day ago
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