Flowplay, LLC

Back in the mid-2000s, when browser games were booming and virtual worlds were just getting started, FlowPlay saw a golden opportunity to build online communities around casual games. Our journey led us to create an unprecedented massively multiplayer online (MMO) games platform that connects 75 million players around the world.While the platform and business strategy has evolved over the years, FlowPlay’s focus on community and technology innovation has never wavered. As a self-publishing studio, we have the freedom to create games that we truly believe in, keeping players happy while exploring opportunities to enter untapped markets and cultivate new communities. FlowPlay has built an incredible team over the years, with an average employee tenure of over 8 years. We embrace a hybrid work environment, with staff working in our employee-friendly office two days per week (Monday and Wednesday), and remotely on the remaining days. Office perks include catered Monday breakfast and Wednesday lunches, fully stocked kitchen, gym equipment and available showers, and free Orca passes.

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🔥 Part time Mandarin-Speaking Customer Service Agent--Remote

Posted 2 months ago

📍 United States

🧭 Part-Time

💸 33280.0 - 41600.0 USD per year

🔍 IGaming

🔧 Requirements

Previous experience in a high-volume, fast-paced call center strongly preferred
Fluency in both Mandarin and English
Excellent verbal and written communication skills
Strong multitasking and prioritization abilities
Calm and patient demeanor when handling complaints and difficult situations
Commitment to high standards, initiative, proactivity, and professionalism
Ability to type and communicate on the phone for extended periods
Must be 21 years of age or older
Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses
Successfully complete required jurisdictional training
Must have high speed internet access in your remote work location
Availability to work nights, holidays, and weekends as required

💡 Responsibilities

Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses
Assist with customer calls for all Mandarin speaking customers
Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience
Consistently meet or exceed agreed-upon KPIs and performance targets
Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge
Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers
Provide comprehensive information to customers regarding their account and transactions
Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions
Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support
Maintain accurate customer records by updating account information as needed
Process customer adjustments to maintain precise financial accounts
Recommend potential products or services to management based on customer information and needs analysis
Prepare product or service reports by collecting and analyzing relevant customer data
Contribute to overall team success by accomplishing related tasks as assigned

Communication SkillsCustomer serviceWritten communicationMultitaskingProblem-solving skillsFluency in EnglishVerbal communicationCustomer support

Posted 2 months ago

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