AnalyticOwl

👥 11-50Internet RadioBroadcastingAnalyticsInformation Technology💼 Private Company
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AnalyticOwl is a leading attribution and analytics platform specializing in tracking broadcast media performance. We empower TV and radio broadcasters, ad agencies, and brand marketers with world-class analytics solutions, providing actionable insights to optimize campaigns and demonstrate ROI. Our platform helps clients retain advertisers and drive incremental revenue by offering a comprehensive view of website, search, social, and foot traffic data. We are a trusted partner, offering a value-added extension of our clients' sales teams. Our technology stack is built upon a foundation of robust and scalable tools, including PHP, nginx, Google Tag Manager, and Google Analytics. We leverage agile development practices to deliver consistent and customizable data, fostering innovation and rapid iteration. Our engineering team values collaboration, problem-solving, and continuous learning, creating an environment where everyone's contributions are valued. AnalyticOwl is dedicated to providing better information, via better technology, to advertisers and media companies. We aim to excel in rapid customer care, actively listening to and implementing customer suggestions. We believe in creating industry-first solutions and fostering employee opportunities for growth and development. This commitment to innovation and customer success has made us a prominent player in the analytics space. Currently, we're a growing company with 11-50 employees located across multiple states. We offer a supportive remote work environment and competitive compensation and benefits, including paid time off, medical, dental, and vision insurance, and 401k matching. We are actively seeking talented individuals to join our team and help us continue our upward trajectory.

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📍 United States

🧭 Full-Time

💸 40000.0 USD per year

🔍 Advertising Analytics

  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • To be a personable and confident communicator.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM (Customer Relationship Management) software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Self-motivated career-driven individual willing to work diligently to advance.
  • Adaptability to varied tasks and accountability for the completion of a specific task in a timely manner.
  • Answering or making calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services.
  • Responding efficiently and accurately to users via phone, email and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with users, confirming or clarifying information and being able to escalate user questions and set appointments for Product Advocates or Account Managers.
  • Building lasting relationships with users and other team members based on trust and reliability.
  • Utilizing CRM (Customer Relationship Management software), communication plans and technology tools appropriately.
  • Understanding and striving to meet or exceed expected representative metrics while providing excellent consistent customer service.
  • Making data and user recommendations for products or services that may better suit client needs and setting appointments for Product Advocates.
  • Taking part in CRM training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Communication SkillsAnalytical SkillsCollaborationTime ManagementAdaptability

Posted 5 months ago
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