VestaUK

At Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy β€œto be the best, you have to beat the best”; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at careers@jonashr.com Vesta Software Group is part of a CSI group of companies.

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πŸ”₯ Project Manager
Posted 16 days ago

πŸ“ United Kingdom, Ireland, Malaysia

🧭 Full-Time

πŸ” Software

  • Previous experience in coordinating or managing projects, ideally within a software vertical
  • Previous experience in EPOS software and Hardware would be very advantageous
  • Background knowledge in computer hardware (pc's, IP networks and WIFI)
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly
  • Experience in an onsite installations role
  • Deliver exceptional Professional Services through effective operational service management
  • Identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times
  • Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations
  • Working with the Professional Services Team Leader, maintain an awareness of the Professional Services ratio within the Jonas business model, and assist as required with forecasting Project completion dates
  • Contribute as required by the Professional Services Team Leader, to relevant weekly/monthly reports on the activities of the Professional Services team
  • Deliver responsive implementations of our products in a timely manner.
  • Maintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires
  • Set and work towards agreed installation satisfaction targets with customers
  • Attend Account Meetings, User Groups and other customer-facing events across the UK as required
  • Contribute to the Professional Services standard across the business to embed a culture of continuous improvement
  • Maintain an awareness of performance indicators which are implemented, regularly monitored, continually improved and reported to the management team
  • Carry out site surveys to assess and plan requirements for safe installation. Liaise with on-site contractors to agree requirements
  • Installation, testing and configuration of all parts of EPOS systems, per Company standards and procedures
  • Provide site with any additional information or training. Advise users on operation of equipment
  • Carry out software installation and upgrades on site
  • Full and detailed completion of all appropriate paperwork
  • Present a positive Company image
  • Provide a timely, polite, and efficient service

Project ManagementProject Coordination

Posted 16 days ago
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