Belmond

👥 5001-10000HospitalityLeisureTravel💼 Private Company
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Belmond crafts exceptional travel experiences through its portfolio of luxury hotels, trains, river cruises, and safari lodges across the globe. Since 1976, Belmond has set the standard for high-end travel, renowned for its iconic properties and unparalleled service. As part of the LVMH group, Belmond benefits from the resources and expertise of a global luxury leader, enhancing its ability to deliver unforgettable guest journeys. Belmond's dedication to exceptional experiences extends to its employees. The company prioritizes a supportive and collaborative work environment, fostering a culture of kindness and genuine connections. While specific technology details regarding the tech stack are not publicly available, the company utilizes industry-standard tools to manage reservations, guest communication, and operational needs; this includes Salesforce Omnichannel and other CRM and reservation systems as referenced in the job description. Belmond operates with a global presence, offering exciting opportunities for remote work in various locations. The company values both its guests and its employees, offering a comprehensive benefits package that includes medical, dental, vision, disability, and life insurance, as well as a 401(k) plan, paid vacation, and holidays. Employees also enjoy complimentary and discounted experiences at Belmond's prestigious destinations. Belmond's continued growth and expansion within the luxury travel sector demonstrate a commitment to innovation and exceptional service, making it an attractive employer in the hospitality and travel industry. Belmond's success is built on its rich history, iconic properties, and a steadfast dedication to both customer and employee satisfaction. Its association with LVMH underpins its financial stability and offers excellent opportunities for career growth.

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👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware
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Jobs at this company:

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📍 United States

🔍 Hospitality

  • Minimum of a Bachelors Degree
  • One year experience in hospitality, hotel operations or customer service required
  • Excellent verbal and written skills, listening skills and questioning techniques.
  • Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
  • Understanding of the luxury hotel environment.
  • Be a true seller and champion for all Belmond products.
  • Treat every booking as an opportunity to convert on a sale.
  • Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
  • Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
  • Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
  • Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner
  • For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan
  • Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests
  • Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
  • Show expertise in all systems required to carry out day to day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub. Be true champions of systems and technology that aid the guest experience and journeys
  • Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible
  • Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival
  • Suggest enhancements or new ways of working within the systems where a process can be improved on
  • Be a true owner and gatekeeper for InfoHub ensuring it is up to date with rich and relevant information in order to be able to provide guests with all the details and information they would need both to confirm a reservation and prior to stay.

SalesforceCommunication SkillsCustomer serviceMicrosoft OfficeWritten communicationExcellent communication skillsVerbal communicationActive listeningClient relationship managementData entryRelationship managementSales experienceComputer skillsCRMCustomer support

Posted 20 days ago
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📍 United States

🧭 Full-Time

🔍 Hospitality

  • Minimum of a Bachelor's Degree required; Hospitality major preferred.
  • At least one year of experience in hospitality, hotel operations, or customer service.
  • Fluent in English and Mandarin with strong verbal and written communication skills.
  • Ability to multitask under pressure in a fast-paced environment.
  • Understanding of the luxury hotel environment.
  • Partner with guests to make their journeys unique and legendary.
  • Oversee the entire reservation process, from inspiration to post-stay follow-up.
  • Work closely with operations teams to communicate guest preferences.
  • Record guest preferences accurately in relevant systems.
  • Manage a portfolio of Very Important Guests (VIGs) through the Clienteling APP.

SalesforceCustomer serviceClient relationship managementData entrySales experience

Posted 2 months ago
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