MiTek

👥 5001-10000Civil EngineeringConstructionEnterprise Software💼 Private Company
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MiTek: Transforming the Building Industry Through Innovation MiTek designs, manufactures, and delivers cutting-edge software, engineered products, and automated solutions for the building components industry. As a global leader, we empower builders and manufacturers to optimize efficiency and improve the balance between off-site and on-site construction. Our comprehensive suite of solutions includes advanced software, precision-engineered components, and automated systems designed to streamline workflows and enhance productivity. Our competitive advantage lies in our deep understanding of building component manufacturing principles, coupled with our commitment to continuous innovation. We leverage a robust tech stack, incorporating technologies like AutoCAD, Revit, Microsoft SQL, and various web technologies (including WordPress, Google Tag Manager, and Amazon Web Services), to develop and deliver industry-leading solutions. Our engineering teams work collaboratively to foster a culture of innovation, ensuring we remain at the forefront of technological advancements within the building industry. We strongly value customer partnerships and regularly incorporate feedback to refine and improve our products and services. MiTek is proud of its supportive and inclusive work environment, offering a comprehensive Total Rewards package including generous healthcare, flexible paid time off, parental leave, and tuition reimbursement. We encourage career advancement and provide abundant training opportunities through mentorship, educational support, and employee resource groups. As a Berkshire Hathaway company, we boast a history of sustained growth and continuous improvement, providing stability and long-term career prospects. Many roles offer remote work options, showcasing our commitment to providing flexible working arrangements for our team members. With a global presence and nearly 5,600 employees worldwide, MiTek is actively seeking skilled and passionate individuals to join our growing team and contribute to shaping the future of the building industry. We strive to foster a dynamic and collaborative workplace, empowering our employees to achieve their full potential and make a significant contribution to our success. We are consistently recognized for innovation and excellence, further solidifying our position as a leader in the building industry.

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🔥 Technical Support Rep - REMOTE
Posted about 1 month ago

📍 United States of America

🧭 Full-Time

💸 58000.0 - 76000.0 USD per year

🔍 Building and construction

  • Bachelor's degree in Building and Construction Technology required.
  • 2 years of experience in Truss design or framing required.
  • 1-2 years of experience in troubleshooting, call center support, and information technology.
  • Equivalent combination of education and experience may also substitute.
  • Mathematical skills including calculating proportions, percentages, area, and volume.
  • Ability to read and understand prints and schematics.
  • Proficient in Microsoft Office applications.
  • Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications.
  • Research previous customer issues and develop methods to isolate and test variables.
  • Collaborate with technical representatives and developers.
  • Maintain records of communication transactions and remedial actions.
  • Develop training curriculum and materials, and conduct training classes.
  • Travel to customer sites to troubleshoot issues and optimize manufacturing processes.

Autodesk AutocadSalesforceTroubleshootingTechnical support

Posted about 1 month ago
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📍 United States of America

🔍 Building and construction software solutions

  • Associated related field required.
  • 1-2 Years of experience in troubleshooting, information technology, truss design, carpentry, or framing required.
  • 2+ Years of experience in component manufacturing preferred.
  • Ability to read and understand prints and schematics.
  • Proficient in Microsoft Office Applications.
  • Strong critical thinking and problem-solving skills.
  • Excellent communication and customer service skills.
  • Self-starter who manages time effectively and collaborates with stakeholders.
  • Develop and maintain strong relationships with existing and potential customers.
  • Serve as the primary point of contact for software technical inquiries and ownership of customer satisfaction.
  • Provide on-site technical support to clients.
  • Conduct training sessions to educate users on software.
  • Stay updated on MiTek software updates and communicate benefits to clients.
  • Collaborate with product development for feedback.
  • Assist the sales team with opportunities for upselling and cross-selling.
  • Maintain accurate records of interactions and provide reports on customer feedback.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceTrainingTechnical support

Posted 4 months ago
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