ApplyBelmond Travel Advisor - Fluent in Mandarin (West Coast/Pacific Time Zone)
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💎 Seniority level: Entry, one year
📍 Location: United States, Pacific Time Zone
🔍 Industry: Hospitality
🏢 Company: Belmond👥 5001-10000HospitalityLeisureTravel
🗣️ Languages: English, Mandarin
⏳ Experience: One year
🪄 Skills: SalesforceCustomer serviceClient relationship managementData entrySales experience
Requirements:
- Minimum of a Bachelor's Degree required; Hospitality major preferred.
- At least one year of experience in hospitality, hotel operations, or customer service.
- Fluent in English and Mandarin with strong verbal and written communication skills.
- Ability to multitask under pressure in a fast-paced environment.
- Understanding of the luxury hotel environment.
Responsibilities:
- Partner with guests to make their journeys unique and legendary.
- Oversee the entire reservation process, from inspiration to post-stay follow-up.
- Work closely with operations teams to communicate guest preferences.
- Record guest preferences accurately in relevant systems.
- Manage a portfolio of Very Important Guests (VIGs) through the Clienteling APP.
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