Apply📍 United States
💸 89859.0 - 131793.0 USD per year
🔍 Identity and Security Solutions
- Requires Master's degree (or foreign equivalent) in computer science, telecommunications, information systems, or related field of study; plus 36 months of experience in the job offered or in any related occupation in which the required skills were gained.
- Requires demonstrated experience in: Ruby, Python, CSS, XML or JavaScript; Swift; Kotlin; APIs, SDKs, and web applications; Postman, Datadog, Splunk, Zendesk, Jira, and Salesforce Cloud Service; RESTful API design and technical integrations; Frontend and back end technologies including basic full stack web development.
- Manage Information Technology onboarding and implementation projects for customers in connection with Entrust digital identity and security solutions to suit their goals within budget and on schedule.
- Educate current and prospective customers about product offerings, technical capabilities, and implementations through onboarding meetings, product tours, company presentations, and product demos.
- Perform IT assessments and develop deep understanding of customer context, and apply knowledge of Entrust technology suite to identify comprehensive solutions to best serve those goals.
- Develop implementation plans, including analyses for customer setup, and educate customers to ensure their product setup is optimized to achieve customer goals.
- Confer with relevant internal and external stakeholders to identify and resolve problems, eliminating customer roadblocks related to product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
- Initiate, review and approve improvements related to product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
- Assist customer support with customer issues and requests.
- Develop and implement materials for technical and nontechnical stakeholders to assist customers with learning best practices to achieve their desired outcomes faster and more efficiently.
Backend DevelopmentPythonFrontend DevelopmentFull Stack DevelopmentCSSJavascriptKotlinRubySalesforceSwiftJiraRESTful APIs
Posted 4 days ago
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