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🔍 Infrastructure-as-a-Service
- Proven experience in a similar leadership role within the MSP or Infrastructure-as-a-Service industry.
- Excellent collaboration and communication skills, including building high-performing teams and effectively interacting with colleagues across Backblaze and team members.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Significant experience in cloud-scale data center systems and services
- Significant experience in managing mission-critical operations of complex global infrastructure.
- A passion for process improvement and project management at scale
- 6+ years of management experience, with at least 3 years at the Director level
- 5+ years of hands-on technical experience in a field related to the team’s focus
- Six-Sigma training and/or certification a plus
- Ability to travel domestically and internationally as needed
- Remote - Continental USA OK, with experience managing remotely
- Lead a globally distributed team of 15+ highly technical teammates
- Provide 24/7 services for NOC and SRE
- Own the single source of truth for the state of production
- Centrally manage all aspects of incident and change management
- Maintain a culture of continuous improvement, leveraging operational data to prioritize work across teams.
- Be customer focused, and have a strong bias to action therein.
- Collaborate closely with Customer Support to provide seamless world-class support
- Collaborate with Supply Chain to manage proper levels of inventory
- Lead & coordinate strategic initiatives to evolve and improve production support, incident/change/asset management.
- Liaise with Vendor Management and Legal to manage critical contract renewal cycles
- Establish department-level objectives, policies, and procedures, creating OKRs or other measurements as applicable
- Recruit & coach the team to support Backblaze and individual career objectives
- Build strong cross-functional relationships, most notably with Infrastructure Engineering, Customer Support, and Data Center Operations.
- Manage department budget
- Be an engaged, visible, and admired leader
AWSLeadershipProject ManagementCloud ComputingData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementStrategic ManagementCommunication SkillsAnalytical SkillsCI/CDProblem SolvingRESTful APIsLinuxDevOpsTerraformMicroservicesTeam managementAnsibleScriptingCustomer supportChange ManagementBudget management
Posted 9 days ago
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