Applyπ Continental USA
π§ Full-Time
πΈ 180000.0 - 265000.0 USD per year
π Infrastructure-as-a-Service
- Proven experience in a similar leadership role within the MSP or Infrastructure-as-a-Service industry
- Excellent collaboration and communication skills, including building high-performing teams and effectively interacting with colleagues across Backblaze and team members
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Significant experience in cloud-scale data center systems and services
- Significant experience in managing mission-critical operations of complex global infrastructure
- Lead a globally distributed team of 15+ highly technical teammates
- Provide 24/7 services for NOC and SRE
- Own the single source of truth for the state of production
- Centrally manage all aspects of incident and change management
- Maintain a culture of continuous improvement, leveraging operational data to prioritize work across teams
- Be customer focused, and have a strong bias to action therein
- Collaborate closely with Customer Support to provide seamless world-class support
- Collaborate with Supply Chain to manage proper levels of inventory
- Lead & coordinate strategic initiatives to evolve and improve production support, incident/change/asset management
- Liaise with Vendor Management and Legal to manage critical contract renewal cycles
- Establish department-level objectives, policies, and procedures, creating OKRs or other measurements as applicable
- Recruit & coach the team to support Backblaze and individual career objectives
- Build strong cross-functional relationships, most notably with Infrastructure Engineering, Customer Support, and Data Center Operations
- Manage department budget
- Be an engaged, visible, and admired leader
LeadershipProject ManagementCloud ComputingPeople ManagementCross-functional Team LeadershipOperations ManagementStrategic ManagementCommunication SkillsAnalytical SkillsCI/CDProblem SolvingDevOpsMS OfficeTeam managementStakeholder managementProcess improvementCustomer supportChange ManagementBudget management
Posted about 2 months ago
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