Pirate Ship

History of strategic leadership in managing and inspiring People teams including HR, Recruitment, and Administrative functions that support global teams.
Experience building a best in class employee experience in a remote context.
Experience creating and executing strategies to build a strong internal and external employer brand that attracts and retains top talent.
Strong command of the necessary technology, processes and data required to support an effective People team.
In-depth knowledge of industry best practices, HR compliance/regulations, and emerging trends both in the US and globally.
Brings an analytical mind to create data-driven strategies and plans.
Excellent strategic planning and decision-making abilities.
Self-motivated and self-directed along with superb attention to detail, passion for analytics, and strong strategic thinking skills.
Must be able to travel domestically and internationally as needed (estimated 2-3 trips per year).

💡 Responsibilities

Help develop and execute the People Team’s global strategy and roadmap.
Lead a crew across the HR, Recruitment, and IT teams while positively defining & contributing to the company’s overall culture and employee experience.
Collaborate with the executive team to define and build a world class global employee experience, regardless of their port of call, ensuring we live by our Pirate Code and core values.
Bring remote work best practices to ensure we operate successfully as a remote team in a dynamic and fast-paced environment.
Ensure compliance with applicable laws and regulation, in collaboration with internal and external counsel.
Measure your progress with key metrics and performance standards.
Lead the continued refinement and evolution of our company-wide performance management and compensation systems.
Work collaboratively with cross-functional stakeholders org wide to deeply understand, analyze, and synthesize their needs.
You’re comfortable in a remote environment where there’s lots of change.
You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment. You’ll also have opportunities for in-person meetings at various locations.

Posted 10 days ago

Posted 18 days ago

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Ecommerce

🔧 Requirements

8+ years of experience in CRM administration (Intercom preferred) and WFM systems.
Strong background in workforce planning, scheduling, and forecasting.
Expertise in workflow automation and integrations.
Experience in analyzing customer support metrics to drive decisions.
AI and automation experience, particularly in a CX environment.
Strong project management skills and ability to execute system improvements.
Ability to work cross-functionally with CX, Operations, and IT teams.
Strong problem-solving skills and adaptability in a fast-paced environment.

💡 Responsibilities

Optimize CRM & WFM Systems
Ensure full CRM functionality leveraged, such as working cross-functionally to support data capturing needs, survey distribution, and email campaign support.
Own and maintain the WFM tool, ensuring its accuracy, optimization, and full utilization of features. Partner with the CX Analyst to support projections and derive insights that enhance workforce planning and efficiency.
Develop workflows, macros, and automation to streamline customer support processes and increase agent efficiency.
Provide actionable insights into customer interactions, agent performance, and workforce trends.
Leverage AI-powered tools and automation to improve support efficiency and customer satisfaction.
Lead system-related projects from planning to execution, ensuring smooth implementation of new features and optimizations.
Act as the primary administrator for CRM and WFM platforms, liaising with vendors to troubleshoot and implement new features.
Educate CX management teams and agents on best practices, new features, and process improvements to ensure effective tool utilization.
Provide leadership and guidance to systems support roles, such as the Systems Sentry, to ensure alignment and efficiency in CRM and WFM operations.
Partner with CX leadership, QA, Training, and Operations to drive continuous improvement in customer support delivery.

Posted 18 days ago

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 E-commerce

🔧 Requirements

5+ years of experience in reporting and analytics.
Experience with data and BI tools like, Tableau, and query languages like SQL and Python.

💡 Responsibilities

Create and maintain reports and models.
Create analysis necessary for decision making related to pricing, product, and client acquisition.
Monitor shipping industry developments and trends, determining the key implications for Pirate Ship.
Participate in the decision making process by providing analysis and recommendations.
Support analytic projects across Pirate Ship departments.
Share your experience, expertise and interest with the crew to enhance our fun and progressive culture.

PythonSQLBusiness IntelligenceData AnalysisTableauAnalytical SkillsMicrosoft ExcelReportingData visualizationData modelingData analytics

Posted about 1 month ago