Apply📍 US
🧭 Full-Time
💸 75000 - 90000 USD per year
🔍 Energy tech, climate-tech
- Experienced in resolving customer-facing technical issues.
- Strong communicator with both technical and non-technical audiences.
- Knowledgeable in computer systems, networks, and mobile devices.
- Proficient with OSX or Linux terminal, SSH, log file analysis.
- Experienced with scripting languages such as Bash or Python.
- Provide technical support to customer support teams and field technicians.
- Analyze software-generated logs and develop solutions to resolve issues.
- Review code that produces logs to understand functionality and points of failure.
- Maintain clear communication until issues are resolved.
- Effectively prioritize incoming support requests.
- Collaborate with software and hardware engineers as needed.
- Manage tools for efficient log analysis and data extraction.
- Track and categorize support issues to recommend long-term solutions.
- Propose continuous improvements to enhance the support process.
PythonBashData AnalysisMac OS XData analysisCommunication SkillsAnalytical SkillsCollaborationLinux
Posted 2024-11-07
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