Apply📍 United States
🧭 Full-Time
💸 38000 - 38000 USD per year
🔍 Software/SaaS for pet-care and management
- Outstanding written and verbal communication skills.
- Ability to multi-task in a fast-paced and constantly evolving environment.
- Self-motivated to gain basic proficiency with new technologies.
- Ability to work independently or in small teams.
- Strong analytical problem-solving abilities.
- High School Diploma or equivalent.
- 1-2 years of experience in a customer service or helpdesk role.
- Experience working in the pet-care industry is a huge plus.
- Receive and respond to customer inquiries received via email, chat, and phone.
- Classify inquiries based on severity and priority.
- Investigate and/or resolve inquiries according to knowledge base articles and other reference materials.
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team.
- Accept and retain ownership of request, providing timely updates to customers until a resolution is reached or an escalation is needed.
- Participate in providing support coverage on recognized holidays 2-3 per year.
- Assist with backup coverage for Tier 2 as needed.
Communication SkillsAnalytical SkillsCollaborationC (Programming language)Multitasking
Posted 5 months ago
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