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Togetherwork Talent Community

Togetherwork Talent Community is a remote-focused organization that facilitates talent acquisition and support services, currently seeking Tier 1 Support Agents in the US.

Related companies:

🏢 Togetherwork Internal
🏢 Paired
🏢 Common App

Jobs at this company:

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🔥 Payments Manager (Remote- US Based)
Posted 2024-11-13

đź“Ť US

đź’¸ 70000 - 75000 USD per year

🔍 Payments

  • Bachelor’s degree preferred or 3+ years experience in Finance, Data Management, or other business-related field.
  • 5+ years of progressive experience in Payments-related roles.
  • Strong data analysis skills, leveraging systems and reporting tools.
  • Highly proficient user of Excel and Business Intelligence tools.
  • Excellent communication and influencing skills; ability to work with urgency and adapt to change.

  • Provide strategic leadership for the Payments function.
  • Develop and execute comprehensive Payments strategies, including pricing models and forecasting.
  • Conduct regular financial reviews and identify opportunities for improvement.
  • Measure and report on payments KPIs and collaborate with sales teams on pricing strategies.
  • Drive operational efficiencies and ensure adherence to regulatory compliance.

LeadershipBusiness IntelligenceData AnalysisQlikViewTableauStrategyData analysisPresentation skillsCompliance

Posted 2024-11-13
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🔥 Evergreen - Business Analyst - Winnipeg (Remote for Winnipeg)
Posted 2024-10-21

đź“Ť Canada, Australia, UK, United States

🧭 Contract

đź’¸ 60000 - 80000 CAD per year

🔍 Software and financial solutions for community organizations

  • A minimum of 3 years of solid experience as a Business Analyst.
  • A Bachelor’s in Computer Science, Business Administration or equivalent preferred.
  • Proven experience with high level planning, problem solving, and analysis.
  • Experience with Agile, Scrum, and Kanban methodologies.
  • Strong communication skills to draw out client needs and requirements.
  • Analytical skills with the ability to conceptualize, design and document new features.
  • Excellent client service and communication skills.
  • Sound decision-making and prioritization skills.
  • High work standards with attention to detail and time management.
  • Strong personal management skills including accountability and adaptability.

  • Planning and running small to large client projects.
  • Identifying and assessing client’s business requirements.
  • Clearly defining the scope of work to be completed.
  • Documenting detailed requirements for the development team.
  • Collaborating with Solutions Architect and development team to create solutions.
  • Reviewing completed solutions to confirm requirements have been met.
  • Presenting solutions to involved stakeholders.
  • Working with other Business Analysts to review and improve standards.
  • Reviewing project timelines and statuses with Project Manager.
  • Ensuring the success of the data migration process with the Data Migration Analyst.
  • Ensuring required solutions are delivered on time and accurately with Solutions Architect.
  • Helping direct training plans for new clients with trainers.
  • Participating in Scrum meetings, including Sprint Planning and Retrospective meetings.
  • Following all defined standards for the role.
  • Periodic travel to meet clients across North America, Australia, and the UK.

Project ManagementAgileBusiness AnalysisData AnalysisSCRUMData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelDocumentation

Posted 2024-10-21
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🔥 Evergreen- Tier 1 Support Agent (Remote- US Based)
Posted 2024-08-23

đź“Ť United States

🧭 Full-Time

đź’¸ 38000 - 38000 USD per year

🔍 Software/SaaS for pet-care and management

  • Outstanding written and verbal communication skills.
  • Ability to multi-task in a fast-paced and constantly evolving environment.
  • Self-motivated to gain basic proficiency with new technologies.
  • Ability to work independently or in small teams.
  • Strong analytical problem-solving abilities.
  • High School Diploma or equivalent.
  • 1-2 years of experience in a customer service or helpdesk role.
  • Experience working in the pet-care industry is a huge plus.

  • Receive and respond to customer inquiries received via email, chat, and phone.
  • Classify inquiries based on severity and priority.
  • Investigate and/or resolve inquiries according to knowledge base articles and other reference materials.
  • Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team.
  • Accept and retain ownership of request, providing timely updates to customers until a resolution is reached or an escalation is needed.
  • Participate in providing support coverage on recognized holidays 2-3 per year.
  • Assist with backup coverage for Tier 2 as needed.

C (Programming language)Communication SkillsAnalytical SkillsCollaboration

Posted 2024-08-23
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