Apply📍 United States
🧭 Full-Time
💸 39000.0 - 66750.0 USD per year
🔍 Mortgage
- High school diploma required
- A minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
- Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
- Resolves common issues that occur during the duration of a transaction and escalates when necessary
- Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
- Provides white-glove customer service to our customers using our order management dashboard
- Makes outbound phone calls when time sensitive situations arise
- Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
- Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
- Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
- Provides helpful feedback regarding our product and processes
- Completes special projects as requested by their supervisor
Communication SkillsCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingProblem-solving skillsVerbal communicationActive listeningData entryComputer skills
Posted 26 days ago
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