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Operations Specialist - Notary Connect
Posted 4 days agoViewed
💎 Seniority level: Junior, 1-2 years
💸 Salary: 39129.6 - 66766.56 USD per year
🏢 Company: Snapdocs👥 251-500💰 $150,000,000 Series D almost 4 years agoResidentialPropTechMortgageReal EstateFinTechSoftware
⏳ Experience: 1-2 years
Requirements:
- High school diploma required
- A minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
Responsibilities:
- Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
- Resolves common issues that occur during the duration of a transaction and escalates when necessary
- Use independent thinking skills while reviewing orders to help prevent work-stopping problems
- Provide white-glove customer service to our customers using our order management dashboard
- Makes outbound phone calls when time sensitive situations arise
- Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
- Assists with post close quality reviews as needed and reports errors for resolution
- Provide helpful feedback regarding our product and processes
- Completes special projects as requested by their supervisor
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