- Manage clients throughout their lifecycle, from initial onboarding to renewal.
- Build relationships with key stakeholders and oversee onboarding for smooth product adoption and timely service delivery.
- Monitor account health and identify risks to client retention.
- Partner with the Client Success Director and collaborate with Product and Engineering to communicate client needs and prioritize feature requests or issues.
- Work with Marketing to develop client success stories, case studies, and testimonials.
- Drive renewals, reduce churn, and identify cross-selling and upselling opportunities.
- Forecast and support revenue growth targets for assigned accounts.
- Track, report, and communicate account health and progress using product usage, engagement, and renewal metrics.
- Conduct business planning meetings and provide clients with guidance on best practices and effective use of technology and services.
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