Client Success Manager
New
T
Two CirclesSports and entertainment
This role is open to candidates located on the U.S. West Coast or Southwest region.Full-TimeManager
Salary70,000 - 95,000 USD per year
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Job Details
- Experience
- 3-5 years of experience in an account management, or client relationship role.
- Required Skills
- Project ManagementData AnalysisMicrosoft DynamicsMicrosoft Office SuiteSaaSAccount ManagementClient relationship management
Requirements
- Have 3-5 years of experience in account management or a client relationship role.
- Have experience working in sports, entertainment, or a related industry.
- Demonstrate success managing client accounts, building relationships, and driving customer satisfaction by understanding client needs.
- Be able to manage and execute complex projects.
- Use Microsoft Dynamics and Salesforce CRM platforms.
- Be proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Be comfortable with frequent travel, up to 25%, including overnight stays.
- Bring analytical, problem-solving, organizational, and interpersonal skills.
- Knowledge of SaaS solutions and enterprise software products is highly preferred.
- Experience with the KORE intelligence platform is a plus.
Responsibilities
- Manage clients throughout their lifecycle, from initial onboarding to renewal.
- Build relationships with key stakeholders and oversee onboarding for smooth product adoption and timely service delivery.
- Monitor account health and identify risks to client retention.
- Partner with the Client Success Director and collaborate with Product and Engineering to communicate client needs and prioritize feature requests or issues.
- Work with Marketing to develop client success stories, case studies, and testimonials.
- Drive renewals, reduce churn, and identify cross-selling and upselling opportunities.
- Forecast and support revenue growth targets for assigned accounts.
- Track, report, and communicate account health and progress using product usage, engagement, and renewal metrics.
- Conduct business planning meetings and provide clients with guidance on best practices and effective use of technology and services.
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