- Develop and maintain training materials, job aids, and user documentation for Microsoft Purview capabilities (DLP, Sensitivity Labels, retention, secure sharing).
- Develop and maintain materials for Microsoft Teams and Teams Phone including calling features, voicemail, call handling, and devices.
- Support enterprise G5 adoption efforts by creating content that drives user understanding of data classification and secure collaboration practices.
- Create and maintain Tier 1 and Tier 2 support documentation, including troubleshooting guides and FAQs.
- Collaborate with technical teams to translate system configurations and policies into user-friendly guidance.
- Support organizational change management (OCM) activities, including communication campaigns and training rollout planning.
- Develop role-based training content tailored to different user personas.
- Assist with training delivery, including live sessions, recorded content, and self-service materials.
SharePoint