MavenAGI

MavenAGI is dedicated to transforming enterprise customer support through Generative AI, aiming to enhance user experiences while reducing operational costs. With a skilled engineering team and insights from industry leaders, Maven seeks to revolutionize support services for both customers and agents.

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👥 101-250💰 $38.0m Series B on 2023-07-19Developer Platform CRM SaaS Marketing Information Technology Software

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🔥 Enablement Manager

Posted 2024-11-07

📍 United States

🔍 AI and technology

4+ years in enablement, program management, or similar roles in tech or AI environments.
Strong technical skills to understand and communicate complex AI and product concepts.
Experience or understanding of AI products and technologies.
Demonstrated ability to manage complex, cross-functional projects effectively.
Exceptional written and verbal communication skills.
Proficiency in leveraging data to measure program success.
Adaptability to prioritize and manage multiple projects in a fast-paced environment.

Design and execute robust enablement programs across sales, marketing, customer success, and technical teams.
Own and enhance the onboarding experience for new hires.
Collaborate with product and AI teams to build technical training programs.
Lead end-to-end management of enablement initiatives, tracking timelines and resources.
Develop enablement materials and playbooks in partnership with cross-functional teams.
Define and track metrics to assess program effectiveness and iterate on programs.
Identify and implement best practices for enhanced efficiency and scalability.
Act as a bridge between departments to align on messaging and strategic priorities.

LeadershipStrategyContent creationCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Mid-Market Account Executive

Posted 2024-11-07

📍 United States

🔍 Customer Experience or Customer Support

3+ years of experience in mid-market sales, with a focus on technical sales involving product demos, API integrations, and content creation.
Proven track record of closing business within the Customer Experience or Customer Support markets, with technical insight into support solutions.
Ability to work with and sell to senior-level decision-makers within Customer Support, Customer Success, and IT.
Familiarity with technical tools, API connections, and video creation software for building and presenting demos.
Strong business acumen, with a hands-on, strategic approach to identifying and solving customer challenges.
Passion for customer-centric solutions, delivering results, and effectively communicating complex technical concepts to diverse audiences.
Bachelor’s degree in Business, Engineering, or related field; MBA or technical certification is a plus.

Develop and manage relationships with mid-market executives, particularly in line-of-business and IT roles.
Drive both new business acquisition and account expansion, balancing a mix of hunting and farming approaches.
Conduct and tailor product demos to address customer pain points, using real-time data and relevant scenarios.
Collaborate with internal teams on API connections and knowledge ingestion to customize solutions and create impactful technical presentations.
Create video content for demos and presentations to visually demonstrate the value and functionality of Maven’s solutions.
Set and maintain a high personal standard for achieving sales goals through disciplined execution.

Data AnalysisContent creationData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-07

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🔥 Senior Software Engineer

Posted 2024-10-18

📍 United States

🔍 AI and enterprise customer support

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Proven experience as a Software Engineer with 7+ years of software development experience.
Proficiency in one or more programming languages (e.g., Java, Typescript, Python, JavaScript).
Familiarity with software development methodologies (e.g., Agile, Scrum).
Knowledge of database systems, cloud technologies, and web development frameworks.
Experience with version control systems (e.g., Git).
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Willingness to learn and adapt to new technologies and programming languages.

Lead the design, coding, testing, and deployment of high-quality software applications.
Collaborate across teams to architect software systems for optimal performance, scalability, and reliability.
Implement and maintain security and privacy measures throughout the software development lifecycle.
Create clean, efficient, and maintainable code in various programming languages.
Identify and resolve intricate technical issues to ensure alignment with business goals.
Implement unit tests, integration tests, and automated testing to maintain software quality.
Produce and update comprehensive documentation for code, software architecture, and development processes.
Participate in code reviews to ensure code quality and share knowledge within the team.

PythonSoftware DevelopmentAgileGitJavaJavascriptSCRUMSoftware ArchitectureTypeScriptJavaScriptCommunication SkillsCollaborationProblem Solving

Posted 2024-10-18

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🔥 Solutions Engineer

Posted 2024-10-12

📍 United States

🔍 AI and customer support

Previous experience in a sales engineering or pre-sales role, supporting successful sales outcomes.
Comfort with light coding (e.g., Python, JavaScript) and experience with software integration processes.
Strong communication and interpersonal skills for building relationships and influencing decision-makers.
Ability to deliver compelling technical presentations and demos to both technical and non-technical audiences.
Analytical thinking with the ability to understand complex customer requirements quickly and propose solutions.
Genuine enthusiasm for technology with a desire to stay current with industry trends.

Partner with account executives to identify customer needs, present solutions, and drive the sales process from initial contact to deal closure.
Collaborate with sales and product teams to develop customized solutions that address specific customer pain points and deliver measurable ROI.
Lead technical demonstrations, proof-of-concept exercises, and product trials to showcase Maven AGI's solutions.
Engage with customers to understand their business goals and technical requirements, serving as a trusted advisor throughout the sales cycle.
Develop and modify scripts or small applications to demonstrate product features or support integrations during the sales process.
Assist in crafting detailed proposals and technical documentation that outline the benefits and implementation of solutions.
Gather insights from customer interactions to inform product development and improve offerings.

PythonJavascriptJavaScriptProblem SolvingPresentation skills

Posted 2024-10-12

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MavenAGI

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